POLICIES
Cancellation Policy
The purpose of our cancellation policy is to protect our Estheticians' time and livelihood, as well as inform our waitlist clients of last-minute opportunities to book. A 24-hour advance notice if you need to cancel or reschedule your appointment is required. This can be done through Square appointments, by calling 757-744-4218, or by emailing frontdesk@emilyanneesthetics.com.
If a client fails to give a 24-hour notice, the client will be charged 50% of scheduled services for any cancellation/reschedule within 24 hours of their scheduled appointment(s). For any service that is scheduled in a package a $50 cancellation fee will be charged if a client fails to give 24-hour notice, regardless of whether the entire package is already paid in full. A $15 late cancellation fee applies to any complimentary appointments. A $50 cancellation fee applies to PMU Follow Up Appointments.
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In exceptional scenarios like emergencies, sudden illness, or unforeseen circumstances, the cancellation fee may be waived at our discretion.
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No Show Policy
If a client "no shows" an appointment that is scheduled, the client will be charged 100% of the service(s) scheduled. If a client "no shows" any packaged appointment the client will be charged a flat fee of $50 for the service(s) scheduled, regardless of whether the entire package has already been paid in full.
Clients with repeated no shows or last minute cancellations will no longer be provided services. Any future services booked will be cancelled.
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Grace Period
We allow a 5-minute grace period for appointments with service times under 45 minutes and a 10-minute grace period for appointments with service times over 1 hour if you are running late. Should you arrive after those grace periods, we will do our best to completely perform the service(s) booked, but we cannot guarantee that we will be able to provide all of your scheduled service(s). Appointments started after the grace periods end will still be charged for the full amount of service(s) booked, even if we cannot provide all of the scheduled service(s).
In order to service you with the best experience that we can provide, we need the full scheduled time. We ask that you arrive to your appointment on time.
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Refusal of Service
Out of respect for our service providers, we reserve the right to refuse service to clients who are under the influence of drugs or alcohol, or who are being disrespectful or intimidating towards our providers, at the provider's judgment. If a service must be refused, the appointment will be considered a "no show" and the card on file will be charged accordingly.
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Clients who come to appointments with signs of illness or severe allergies will be refused service and charged a late cancel fee out of respect for our service providers. Note: it is contraindicated to receive any esthetic service while ill.
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Appointment Reminders
As a courtesy and to help you remember your appointment, Square Appointments sends multiple texts and e-mail reminders several days prior. We ask that you take action when receiving your reminder- please confirm, reschedule or cancel your appointment in a timely manner.
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Payment & Tipping
For services rendered and retail purchased, we accept any major credit / debit card or cash. For single services and packages that are over $300, we offer Cherry Payment Plans as a payment option. For tipping your service provider we accept cash, Venmo, or CashApp tips.
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Kid Free Policy
Even though we would absolutely love to experience how amazing your children are, we do ask that you do not bring them to your appointment.
Children ages 0-12 are not allowed in the office. If any child below the age of 12 is brought to an appointment to accompany a parent, the client must reschedule the appointment and will be charged 50% of the service fee in accordance with the late cancellation policy.
Children ages 13-17 are permitted if they are receiving a service or if they are accompanied by a guardian or parent.
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Return Policy
Retail products can only be exchanged within 7 days if product packaging is malfunctioning. Returns are only permitted within 7 days for unopened, unused products or if a client is having an obvious documented adverse reaction to a product, with the exception of Omnilux Masks.
Services sold in packages that are pre-paid are non-refundable. Any service package scheduled is to be paid in full at the first appointment in the series. If only a partial portion of the paid package has already been used, the rest of the package price is non-refundable.
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If you are not satisfied with your service, we would love to find a solution. Please let us know promptly and we will schedule a time for you to come in within 7 days of the original service.
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​We value your business and ask that you respect our policies.
Policies apply to all clients, new and existing.
These policies stands through any life circumstance. Including any illness.
Thank you for your understanding.